Production times and special order conditions

The lead time for making hats is 2 to 3 weeks for hats that are part of the collection and 1 to 2 weeks for accessories, this lead time may be extended for any request for customization of the models. A holiday period or an exceptional event may generate a slight change in the lead times, the buyer will be notified by email. 

The production time for custom orders may differ from the usual time and must be defined at the time of establishing the quote.

Hats or accessories listed as “ready to ship” will be shipped within 5 business days. 

Customization requests may result in an additional cost that will be billed separately. Any customization request must be made by email and accepted by Mamité.

Custom orders must be paid for at the time of ordering in the same way as standard orders and are neither exchangeable nor refundable. A request for a quote or information on a custom-made product does not in any way commit Mamité Chapeaux to fulfill this request. Both parties will only be committed after the buyer has signed a quote and paid for the order.

Mamité Chapeaux reserves the right to refuse to carry out any custom order or request for personalization whose nature does not correspond aesthetically, ethically or philosophically to the company.