Production times and special order conditions

The production time for hats is 1 to 2 weeks for felt hats from the collection, 1 week for straw hats from the collection and 1 to 2 weeks for accessories, this time may be extended for any request for customization of the models. A holiday period or an exceptional event may generate a slight change in the production times, the buyer will be notified by email. 

The production time for custom orders may differ from the usual time and must be defined at the time of the quote.

Hats or accessories listed as "ready to ship" will be shipped within 5 business days. 

 

Customization requests may incur an additional cost, which will be billed separately. All customization requests must be made by email and accepted by Mamité.

Custom orders must be paid for at the time of ordering, just like standard orders, and are non-exchangeable and non-refundable. Requesting a quote or information on custom-made products does not commit Mamité Chapeaux to fulfilling the request. Both parties will only be committed after the buyer has signed a quote and paid for the order.

Mamité Chapeaux reserves the right to refuse to carry out any custom order or personalization request whose nature does not correspond aesthetically, ethically or philosophically to the company.